Refund policy

We hope you’re happy with your Visible order. If you change your mind, you may have the right to withdraw from your purchase within 14 days of receiving your order.

Returns

To request a return, please contact us at hello@visibledrinks.com.

If your return is accepted, we will provide you with instructions on how and where to return your order. Please do not send products back without contacting us first.

Products must be returned in their original condition.

Opened products

For health and hygiene reasons, products supplied with a seal cannot be returned once the seal has been broken or removed where the statutory exclusion from the right of withdrawal applies.

To be eligible for a change-of-mind return, the product must therefore remain unopened with its original seal intact.

This does not affect your statutory rights if a product is faulty, damaged, defective or not as described.

Return shipping

Unless the product is faulty, damaged or incorrect, you are responsible for the direct cost of returning the product.

Damaged, defective or incorrect orders

Please check your order when it arrives. If your product is damaged, defective or you receive the wrong item, please contact us at hello@visibledrinks.com as soon as possible so we can assess the issue and provide an appropriate solution.

Refunds

Once we have received and inspected your eligible return, we will let you know when your refund has been approved.

For a valid exercise of your statutory right of withdrawal, we will refund the payments required by applicable law, including the cost of our least expensive standard delivery option. Any additional delivery costs resulting from choosing a more expensive delivery method are not refundable.

Refunds will be made using the same payment method used for the original purchase unless otherwise expressly agreed.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Please note that your bank or payment provider may require additional time to process the refund.

How to exercise your right of withdrawal

You can tell us clearly that you wish to withdraw from your purchase by contacting us at:

hello@visibledrinks.com

You do not need to provide a reason for exercising your statutory right of withdrawal.

Where applicable, you can also use the withdrawal function provided on our online store.

After notifying us of your withdrawal, the goods must be returned within the applicable statutory period.

Contact

If you have any questions about returns, refunds or your right of withdrawal, please contact us at:

hello@visibledrinks.com